Help when you need it
PayPilot Support
PayPilot requires no account. It processes PDF, PNG, JPEG, and HEIC documents on your device and keeps payment records locally. When contacting support, describe what happened without including sensitive financial information.
Support email: [email protected]
Common topics
Incorrectly recognised information
Camera or photo import problems
Export problems
App crashes or unexpected behaviour
Privacy questions
Read the Privacy PolicyFeature suggestions
How PayPilot works
Permissions stay contextual
Camera access is requested only when you start document scanning. Photo selection provides access only to the item you choose. Notification permission is requested only if you enable reminders.
You control exports
JSON, CSV, and monthly PDF exports are created on device and shared only when you select a destination through the iOS share sheet.
No banking connection
PayPilot does not connect to bank accounts or perform payments. It does not ask for full card numbers, CVV/CVC codes, PINs, or bank passwords.